. >> reporter: in court, petit endured the 911 call made by a teller in this bank where his wife jennifer, seen here on the video, was taken by her attackers. >> we have a lady who is in our bank right now who says that her husband and children are being held at their house. the people are in a car outside the bank. she is getting $15,000 to bring out to them. if the police are told they will kill the children and the husband. they have their faces covered she is petrified. they told her they wouldn't hurt anybody if she got back there with the money. she believes them. i think she's walking out now. >> reporter: she walked into the ultimate nightmare. hayes and his accomplice took her home where she was sexually assaulted. her two children were tied to their beds. her husband was tied to a pole in the basement. dr. petit managed to escape by untying himself and running to his neighbor's. so, why did it take 33 minutes for the police to arrive to the home, and why didn't they attempt to enter? the police said in court today they followed standard hostage procedure. they captured the suspe